Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We want you to love everything you order from LIBAS. Eligible items can be returned or exchanged within 4 to 5 days provided they are unused, unworn, unwashed, and have their original tags and packaging intact.
How do I start a return or exchange?
To request a return or exchange, contact our customer support team at [EMAIL ADDRESS] or follow the return process provided on our website.
When will I get my refund?
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Can I exchange an item for a different size?
Yes, eligible products can be exchanged for another size, subject to availability.
If your preferred size is unavailable, you may be offered an alternative option according to our exchange policy.
Ordering & Payment
What payment methods do you accept?
Simply browse our collection, select your favourite product, choose the required size and quantity, and add it to your cart. Proceed to checkout, enter your delivery details, select your preferred payment method, and place your order.
Can I apply a promo code or gift card at checkout?
We accept the payment methods available at checkout, which may include major debit and credit cards, online payment options, and other supported payment methods depending on your location.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
We will do our best to help, but changes or cancellations may not be possible once your order has been processed or shipped.
Do you offer pre-orders?
Once your order is successfully placed, you will receive an order confirmation via email and/or WhatsApp/SMS, depending on the contact details provided during checkout.
If you do not receive a confirmation, please contact our customer support team.
Where does LIBAS deliver?
What payment methods do you accept?
We accept Visa, Mastercard, AMEX, PayPal, Apple Pay, Google Pay, and LibasWear gift cards.
Can I apply a promo code or gift card at checkout?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Can I modify or cancel my order after placing it?
Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes or cancellations.
Do you offer pre-orders?
Yes, for select items. Pre-order details (estimated shipping date, charges, etc.) will be clearly noted on the product page.
Sizing & Fit
How do I know what size to order?
Each product page includes a detailed size guide and fit notes. We also include model sizing for reference.
Do your clothes run true to size?
Most of our pieces run true to size, but we recommend checking individual product descriptions for specific fit guidance.
What if I’m between sizes?
If you’re between sizes, we suggest sizing up for a more relaxed fit or down for a snug fit — and always feel free to contact us for help!
Can I return or exchange if it doesn’t fit?
Yes! We want you to love the way it fits. You can return or exchange eligible items within 14 days of delivery.
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