Frequently Asked Questions
Returns & Exchanges
What is your return policy?
We do not accept returns or exchanges. All purchases made on LIBAS are final. We recommend checking the size guide and product details carefully before placing your order.
Can I cancel my order after placing it?
Orders can be cancelled only before they are processed/shipped. Once an order has been processed or shipped, it cannot be cancelled.
Can I exchange an item for a different size?
No, we currently do not offer size or product exchanges. Please refer to our size guide before placing your order.
Do you offer refunds?
No, we do not offer refunds on purchased products. All confirmed orders are considered final.
Ordering & Payment
What payment methods do you accept?
We accept the payment methods available at checkout, including online payment options such as credit/debit cards, UPI, net banking, and other supported payment methods.
Can I apply a promo code or gift card at checkout?
Yes, if a valid promo code or gift card is available, you can apply it at checkout. Please make sure the code meets the applicable terms and conditions.
Can I modify or cancel my order after placing it?
Order modifications may not be possible once your order has been confirmed or processed. For cancellation requests, please contact us as soon as possible.
Do you offer pre-orders?
Pre-orders are available only for selected products when specifically mentioned on the product page.
Where does LIBAS deliver?
Where does LIBAS deliver?
LIBAS delivers across India as well as to selected international destinations. International delivery availability may vary depending on the country and location. Please enter your address at checkout to check whether delivery is available.
How long will my order take to arrive?
Delivery timelines depend on your location and the product ordered. The estimated delivery time will be shown during checkout or shared in your order confirmation. International orders may require additional delivery time.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking details so you can easily track your package until delivery.
Do you offer international shipping?
Yes, LIBAS offers international shipping to selected countries. Shipping availability, delivery timelines, and applicable charges may vary depending on the destination. You can check international delivery availability at checkout.
Sizing & Fit
How do I know what size to order?
Please refer to the size chart provided on the product page and compare the measurements with your own before placing your order.
Do LIBAS clothes run true to size?
Our products are designed according to the measurements mentioned in the size chart. For the best fit, we recommend checking the product-specific measurements before ordering.
What if I'm between two sizes?
If you are between sizes, compare your measurements with the size chart and choose the size that best matches your preferred fit.
Can I return or exchange an item if it doesn't fit?
No. We do not offer returns or exchanges due to sizing or fit. Please carefully check the size chart before placing your order.
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