Shipping, Returns & Refund Policy

Shipping, Returns & Refund Policy

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At LibasWear.com, we are committed to providing a smooth shopping experience for our customers in India and around the world. Please read our Shipping, Returns & Refund Policy carefully before placing your order.

1. Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after successful payment.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Within India

  • We deliver across most locations in India through trusted courier partners.

  • Estimated delivery time is 3–7 business days, depending on your location.

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.

International Shipping

  • We ship to selected international destinations.

  • Delivery usually takes 7–21 business days, depending on the destination country and customs clearance.

  • International customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by their country’s authorities.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.

  • Promotional offers such as free shipping may be available from time to time.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking information.

  • Customers can use the tracking number to monitor the shipment status.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer support as soon as possible. We will work with our shipping partners to resolve the issue promptly.

2. Returns Policy

We want you to love your purchase. If you are not completely satisfied, you may request a return subject to the following conditions.

Return Eligibility

Returns are accepted if:

  • The return request is made within 7 days of receiving the order.

  • The product is unused, unwashed, unworn, and in its original condition.

  • All original tags, labels, packaging, and accessories are intact.

  • The item is not damaged by the customer.

Returns may not be accepted for:

  • Innerwear, lingerie, shapewear, or hygiene-sensitive products.

  • Customized or personalized items.

  • Gift cards or promotional items.

  • Products marked as “Final Sale” or “Non-Returnable.”

Return Process

  1. Contact our customer support with your order number.

  2. Our team will verify your request.

  3. If approved, return pickup instructions or the return shipping address will be provided.

  4. After receiving and inspecting the product, we will process your refund or replacement, as applicable.

3. Refund Policy

Refund Eligibility

Refunds are processed only after the returned product has been received and successfully inspected.

Refund Method

  • Refunds will be issued using the original payment method whenever possible.

  • Cash on Delivery (COD) refunds, if applicable, may be processed via bank transfer or another approved method.

Refund Processing Time

  • Approved refunds are generally processed within 5–10 business days after inspection.

  • The time taken for the amount to reflect in your account depends on your bank or payment provider.

Shipping Charges

  • Original shipping charges are generally non-refundable unless the return is due to:

    • Incorrect item delivered

    • Damaged product

    • Manufacturing defect

    • Wrong size sent by LibasWear.com

Failed Deliveries

If an order is returned due to an incorrect address, multiple failed delivery attempts, or refusal to accept the package, any applicable shipping charges may be deducted from the refund amount.

4. Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product

  • A defective item

  • An incorrect product

  • A missing item

Please notify us within 48 hours of delivery by providing your order number and clear photographs of the product and packaging. We will review your request and arrange for a replacement or refund where applicable.

5. Order Cancellation

  • Orders may be cancelled before they are shipped.

  • Once an order has been dispatched, it cannot be cancelled but may be eligible for return in accordance with this policy.

  • If the cancellation is approved before shipment, a full refund will be processed.

6. Contact Us

For any questions regarding shipping, returns, refunds, or cancellations, please contact our customer support through the contact information provided on LibasWear.com.

We are committed to providing prompt assistance and ensuring customer satisfaction.

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